Kramerica Indus-tees Return Policy
Thank you for choosing Kramerica Indus-tees for your custom-designed products. We want to ensure your satisfaction with every purchase. Please review our return policy below to understand your options in case you need to return an item.
1. Returns and Exchanges:
- We gladly accept returns and exchanges on items that are defective, damaged, or if you received the wrong item.
- To initiate a return or exchange, please contact our customer support within 14 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
2. Non-Returnable Items:
- Personalized and custom-made items cannot be returned unless they are defective or damaged.
- Perishable goods, intimate or sanitary items, and hazardous materials are also non-returnable.
3. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer support with clear photos of the product within 14 days of receiving your order.
- We will provide you with instructions on how to return the item or arrange for a replacement.
4. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
5. Shipping Costs:
- Customers are responsible for the cost of return shipping, except in cases of defective, damaged, or incorrect items.
- Original shipping costs are non-refundable.
6. Cancellations:
- Orders may be canceled within 24 hours of purchase. After this period, orders are processed, and cancellations may not be possible.
7. How to Initiate a Return:
- Contact our customer support team at [[email protected]] with your order number, a description of the issue, and supporting photos if applicable.
8. Additional Information:
- Kramerica Indus-tees reserves the right to refuse any returns that do not meet the above criteria.
- We recommend using a trackable shipping service for your return and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Thank you for choosing Kramerica Indus-tees. We value your satisfaction and are here to assist you throughout the return process. If you have any questions or concerns, please don’t hesitate to contact our customer support team.
